Contact support
A real person reads every message. Here's how to reach us and what to include.
Email us
Write to [email protected]. A real person reads every email.
For questions or requests about your data, email [email protected].
From inside the app
Go to More → Help & feedback. You don't need to be signed in.
- Choose Bug report or Feedback and ideas and write your message.
- Add an email or Discord handle if you'd like a reply. It's optional.
- Include technical details adds the app version, iOS version, device model, language and time zone. It's on for bug reports, and you can see exactly what's attached. No account names, amounts or transactions are ever included.
Reports go straight to the Devpire team who build Trinance.
What to include
- What you were doing, what you expected, and what happened instead.
- Your app version, from More → About → Version, and your iPhone model.
- For bank problems, the name of your bank.
- A screenshot helps, but cover any amounts or account numbers you'd rather not share.
Never send your passcode, a sign-in code or your bank password. We'll never ask for them.
Before you write
The answer might already be in Troubleshooting and FAQ or on the support page.